Last updated: August 12, 2026

Thank you for shopping with 24 Hour Sport. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, delays, and other important shipping information.

Shipping Destinations

We offer shipping to eligible international destinations. Shipping availability depends on the products in your order and your delivery address. Enter your address at checkout to see whether shipping is available for your order.

Available shipping methods and costs are displayed at checkout based on the products in your order and your delivery address.

We do not currently ship to countries or regions that are not available for selection at checkout.

Order Processing Time

Most orders are processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Processing includes:

• Payment and address verification

• Product preparation

• Packaging

• Shipping label creation

• Handover to the shipping carrier

Processing time is separate from transit time.

Estimated Delivery Times

Delivery times depend on the product’s fulfillment location, destination, selected shipping method, and carrier performance.

United States

Products shipped from a U.S. warehouse:

• Processing time: 1–3 business days

• Estimated transit time: 3–7 business days

Products shipped from a partner or remote fulfillment location:

• Processing time: 1–3 business days

• Estimated transit time: 7–14 business days

Canada and the United Kingdom

• Processing time: 1–3 business days

• Estimated transit time: 7–14 business days

Other International Destinations

Delivery estimates vary by destination, product, fulfillment location, and available shipping method. Please refer to the estimate shown on the product page or at checkout, when available, or contact us before ordering.

The estimated delivery date displayed on the product page or at checkout should be treated as the most relevant estimate for that order.

Delivery times are estimates, not guarantees. Weekends, holidays, customs inspections, severe weather, high-demand periods, and carrier disruptions may affect delivery.

Product-Specific Delivery Estimates

Because we offer products fulfilled from different locations, delivery estimates can vary by product.

When available, a product-specific delivery estimate will be displayed on the product page or during checkout. If a product-specific estimate differs from the general estimates in this policy, the estimate shown for that product at the time of purchase applies.

We recommend reviewing the estimated delivery date before completing your order.

Shipping Rates

Shipping costs are calculated and displayed at checkout before payment.

Shipping rates may depend on:

• Delivery destination

• Product weight and dimensions

• Fulfillment location

• Selected shipping method

• Number and type of products ordered

Free shipping applies only when it is clearly offered on the product page, promotional offer, or checkout page.

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order number and purchase details.

Receiving an order confirmation does not mean that the order has shipped. You will receive a separate shipping confirmation email when your order is handed over to the carrier.

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number

• The shipping carrier

• A tracking link, when available

Tracking information may take 24–72 hours to update after the carrier receives the shipment.

If tracking has not updated after three business days, please contact us at kevin@24hoursport.com.

Split Shipments

Items in the same order may be fulfilled from different locations and shipped in separate packages.

If your order is split into multiple shipments:

• You may receive more than one shipping confirmation email.

• Each package may have a separate tracking number.

• Packages may arrive on different dates.

• You will not be charged additional shipping fees after checkout unless you approve a change to your order.

A partial delivery does not necessarily mean that an item is missing. Please review all tracking numbers associated with your order.

Large and Oversized Items

Large products, including certain fitness equipment, bicycles, treadmills, golf equipment, and other oversized items, may require specialized shipping or freight delivery.

These products may have:

• Longer processing or transit times

• Additional delivery requirements

• Delivery appointment scheduling

• Address or accessibility restrictions

• Separate shipping charges displayed at checkout

Any special delivery information should be displayed on the product page or communicated before shipment.

Please ensure that your delivery address can safely receive oversized packages.

International Duties and Taxes

Orders shipped to Canada or the United Kingdom may be subject to import duties, VAT, taxes, brokerage fees, or customs charges.

Unless explicitly collected at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

24 Hour Sport does not control customs charges or processing times. For information about possible fees, please contact your local customs authority before placing an order.

Refusing an international shipment because of customs charges may result in return shipping or carrier fees being deducted from any eligible refund.

Shipping Delays

We work to ship every order within the estimated time shown at purchase.

If we learn that we cannot ship your order within the promised timeframe, we will notify you and provide:

• A revised estimated shipping date

• The reason for the delay, when available

• The option to accept the delay or cancel the unshipped order for a full refund

If we cannot fulfill your order, we will cancel the affected item or order and issue a full refund to the original payment method.

Refund processing times are subject to your bank or payment provider.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing your order, please verify:

• Recipient’s full name

• Street address

• Apartment, suite, or unit number

• City, state, province, or region

• Postal or ZIP code

• Country

• Phone number and email address

If you notice an address error, contact us immediately at kevin@24hoursport.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes after an order has been processed or shipped.

Incorrect or Incomplete Addresses

If a package is returned because the address provided was incorrect or incomplete, we will contact you after receiving the returned package.

You may choose:

• Reshipment after paying any applicable shipping cost, or

• A refund for the returned product to the original payment method

Original shipping charges and carrier return fees may be deducted from the refund when the delivery failure was caused by an incorrect or incomplete address provided at checkout.

No deduction will be made when the address error was caused by 24 Hour Sport.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has shipped, it cannot be canceled and must follow our Refund and Return Policy.

If an unshipped order is successfully canceled, the refund will be issued to the original payment method.

Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check all entrances, mailrooms, parcel lockers, reception areas, and safe locations.

3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

4. Allow up to 48 hours, as some carriers may mark a package as delivered before completing final delivery.

5. Contact the shipping carrier and request delivery confirmation or open a missing-package claim.

If the package is still missing, contact us at kevin@24hoursport.com with your order number and tracking number. We will review the shipment and assist with the carrier investigation.

Lost Packages

If tracking does not show delivery and the shipment has exceeded the estimated delivery window, please contact us.

We will review the tracking information and, when appropriate, open an investigation with the shipping carrier.

If the carrier confirms that the package was lost in transit, we will offer an appropriate resolution, which may include:

• A replacement at no additional cost, subject to availability, or

• A refund to the original payment method

Damaged Packages

If your order arrives damaged, contact us as soon as possible and provide:

• Your order number

• Clear photos of the damaged product

• Photos of the outer packaging

• Photos of the shipping label

• A brief description of the damage

Please keep the product and all original packaging until we complete our review.

If the item is confirmed to have been damaged in transit, we will provide an appropriate resolution in accordance with our Refund and Return Policy.

Refused and Unclaimed Shipments

If a shipment is refused or remains unclaimed for reasons unrelated to damage, an incorrect item, or our error, it may be returned to the sender.

After the returned package is received and inspected, an eligible refund may be issued to the original payment method.

Original shipping charges, return shipping charges, customs fees, and carrier fees may be deducted when the refusal or failure to collect the shipment was not caused by 24 Hour Sport.

Changes to an Order

We cannot guarantee changes to a product, size, color, quantity, or shipping method after an order is placed.

If you need to make a change, contact us immediately. If the order has already entered fulfillment, we may be unable to modify it.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

24 Hour Sport LLC
Email: kevin@24hoursport.com
Phone: +1 951-271-1786
Address: 33400 Walham Pl, Lake Elsinore, California 92530, United States
Support Hours: Monday through Friday, 9:00 AM–5:00 PM PST