Last updated: August 12, 2026

At 24 Hour Sport, we want you to be satisfied with your purchase. If your order is not right for you, you may request a return within 14 calendar days of the delivery date, subject to the conditions below.

14-Day Return Window

You have 14 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.

• The item must include its original packaging, tags, manuals, accessories, and components.

• You must provide your order number or other valid proof of purchase.

• The return request must be submitted within 14 calendar days of delivery.

Items returned without prior authorization may not be accepted.

How to Request a Return

To request a return, contact us at:

Email: kevin@24hoursport.com
Return Center:https://24hoursport.com/apps/parcelpanel-returns?country=US/

Please include:

• Your full name

• Your order number

• The item you want to return

• The reason for the return

• Clear photos or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Please do not send a return to any address without first receiving authorization from us.

Refunds

Once your returned item is received and inspected, we will notify you whether the return has been approved.

If approved:

• A refund will be issued to your original payment method.

• No restocking fee will be charged.

• Please allow up to 10 business days for the refund to appear in your account after it has been processed.

• Your bank or card provider may require additional processing time.

Refunds can only be issued to the original payment method used for the order. We cannot issue a refund to a different card, bank account, or payment method.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong color, or no longer want the item:

• You are responsible for the return shipping cost.

• Original shipping charges are non-refundable.

• We recommend using a trackable shipping service and keeping your shipping receipt until your return is completed.

If the return is the result of our error, including a damaged, defective, or incorrect item:

• 24 Hour Sport will cover the reasonable return shipping cost.

• We may provide a prepaid return label or reimburse an approved return shipping expense.

• Clear photos or videos may be required before a return label or reimbursement is approved.

Please contact us before returning a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly at kevin@24hoursport.com and provide:

• Your order number

• A description of the issue

• Clear photos or videos of the item

• Photos of the packaging and shipping label, when applicable

After reviewing the issue, we may offer an appropriate resolution, including a replacement, exchange, or refund to the original payment method.

Exchanges

If you need a different size, color, or item, please contact us to request an exchange.

Exchanges are subject to product availability. If the requested replacement is unavailable, you may return the eligible item for a refund to your original payment method.

Customers are responsible for exchange shipping costs when the exchange is due to a size, color, or preference change. We will cover reasonable shipping costs when the exchange is required because the item received was damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Items that have been used, worn, washed, altered, assembled, or damaged after delivery

• Items without their original packaging, tags, manuals, accessories, or components

• Personal care or hygiene-sensitive items that have been opened or used

• Customized or personalized products

• Gift cards

• Items marked “Final Sale” on the product page at the time of purchase

• Items prohibited from return by applicable health, safety, or shipping regulations

Your statutory rights regarding damaged, defective, misrepresented, or incorrect products are not affected by these exclusions.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at kevin@24hoursport.com.

We will make reasonable efforts to accommodate your request. However, once an order has been processed, fulfilled, or shipped, it cannot be canceled and must follow the return process described in this policy.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, or refusal of delivery may be refunded after the returned package is received and inspected.

Original shipping charges and any return shipping or carrier fees may be deducted from the refund, except when the delivery issue was caused by our error.

Lost Return Packages

Customers are responsible for return packages until they are received by our return facility.

We strongly recommend using a trackable shipping service. 24 Hour Sport is not responsible for return packages that are lost or damaged in transit when the return shipping was arranged by the customer.

This limitation does not apply when 24 Hour Sport provides the return label or arranges the return shipment.

International Returns

Customers outside the United States are responsible for return shipping costs, customs documentation, and any applicable duties or fees for change-of-mind returns.

If an international order arrives damaged, defective, or incorrect, please contact us before shipping it back. We will review the issue and provide appropriate instructions.

Import duties, taxes, and customs fees paid directly by the customer are generally not refundable by 24 Hour Sport. Customers may contact their local customs authority to determine whether those charges are eligible for reimbursement.

Refund Processing Time

After a refund is issued, it may take up to 10 business days to appear on your original payment method, depending on your bank or payment provider.

If more than 10 business days have passed since we confirmed your refund, please contact us at kevin@24hoursport.com.

Contact Us

If you have questions about a return, exchange, or refund, please contact us:

24 Hour Sport LLC
Email: kevin@24hoursport.com
Phone: +1 951-271-1786

Support Hours: Monday through Friday, 9:00 AM–5:00 PM PST