Refund policy
Refund & Return Policy
Thank you for choosing 24 Hour Sport.
We are committed to providing high-quality products and a transparent, fair shopping experience for all our customers.
If you are not fully satisfied with your purchase, we are happy to offer returns and refunds in accordance with the policy outlined below.
Return Rules Summary
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Returns are accepted within 14 calendar days from the delivery date.
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Customers are responsible for return shipping costs.
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A 20% restocking fee will be deducted from the refund amount.
Store Credit Only
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All approved returns are eligible for STORE CREDIT ONLY.
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No cash refunds or refunds to the original payment method will be issued, except where required by law.
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Store credit will be issued after the returned item is received and inspected.
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Store credit does not expire and can be used on any future purchase at 24hoursport.com.
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Store credit is issued in the form of a digital gift card and is non-transferable.
Return Eligibility
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Returns are accepted within 14 calendar days from the delivery date.
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Items must be unused, unworn, and in their original condition and packaging.
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Used items, opened items, items damaged due to customer handling, or items returned without original packaging are not eligible for a refund.
How to Initiate a Return
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Contact us at kevin@24hoursport.com or submit a request through our Return Center:
https://24hoursport.com/apps/aftership-returns-center
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Please include:
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Order number
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Reason for return
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Clear photos or videos (if applicable)
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Once approved, you will receive return instructions and the return address.
Return Shipping
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All returns are handled via self-shipping only.
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Customers are responsible for all return shipping costs.
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We do not provide prepaid return shipping labels.
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After shipping the return, customers must email us:
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The tracking number
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A copy of the shipping receipt
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Returns without valid tracking information and a shipping receipt may not be eligible for a refund.
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Please use a trackable economy postal service.
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We are not responsible for lost, delayed, or undelivered return packages.
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Cash-on-delivery (freight collect) returns will be rejected.
Inspection & Refunds
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All returned items are subject to a quality inspection upon arrival.
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If approved, refunds will be issued to the original payment method within 10 business days.
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Processing times may vary depending on your bank or card issuer.
Return Shipping Fee Reimbursement
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Return shipping fees are not guaranteed and may be reviewed separately.
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Shipping fees may be reimbursed only if:
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The return is due to a confirmed defect, damage, or incorrect item
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The issue is supported with clear photos or videos
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The item passes warehouse inspection
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Shipping fees will not be reimbursed if:
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No defect is found after inspection
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An incorrect or unrelated item is returned
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High-cost courier services are used
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Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos or videos.
We will review the case and provide an appropriate resolution.
Order Cancellations
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Orders cannot be canceled once processed or shipped.
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Cancellations requested before processing are subject to a 20% cancellation fee to cover processing and payment fees.
Invalid Return Reasons
The following reasons are not eligible for refunds:
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Buyer no longer wants the item
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Buyer found the item at a lower price elsewhere
Submitting an order constitutes agreement to purchase under these terms.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for orders delayed, lost, or undelivered due to incorrect or incomplete addresses provided at checkout.
Chargeback & Dispute Resolution
We encourage customers to contact us directly to resolve any concerns.
Opening a payment dispute while a return solution is already approved may delay resolution.
Contact Information
Company Name: 24 Hour Sport LLC
EIN: 99-4133723
Email: kevin@24hoursport.com
Phone: +1 951-271-1786
Address: 33400 Walham Pl, Lake Elsinore, CA 92530, United States
Support Hours: Monday–Friday, 09:00 AM – 05:00 PM (PST)
