FAQs
Quick answers to the questions we hear most. Can't find what you need? Contact us and a real person will help.
Orders & Shipping
Where do you ship?
We offer shipping to eligible international destinations. Shipping availability depends on the products in your order and your delivery address. Enter your address at checkout to see whether shipping is available for your order and view available shipping methods and costs.
How long will my order take to arrive?
Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). After that, estimated transit times are:
- United States: 3–7 business days for items shipped from a U.S. warehouse, or 7–14 business days for items shipped from a partner fulfillment location.
- Canada and the United Kingdom: 7–14 business days.
- Other international destinations: Delivery estimates vary by destination, product, fulfillment location and available shipping method. Please refer to the estimate shown on the product page or at checkout, when available, or contact us before ordering.
When a delivery estimate is shown on the product page or at checkout, that estimate applies to your order. Delivery times are estimates and can be affected by holidays, weather, customs and carrier delays.
How much does shipping cost?
Shipping costs are calculated and shown at checkout before you pay.
How can I track my order?
Once your order ships, we email tracking information to the address used for the order. You can also check the status anytime on our Order Tracking page.
Can I change or cancel my order?
Contact us as soon as possible at kevin@24hoursport.com. Once an order has been processed it may not be possible to change or cancel it. See our Return & Refund Policy for details.
Returns & Refunds
What is your return policy?
You can request a return within 14 calendar days of the delivery date. Items must be unused, unworn, unwashed and in their original condition with original packaging and tags.
How do I start a return?
Start your return in our Return Center or email us at kevin@24hoursport.com with your order number, the item and the reason for the return. Please wait for our return instructions before sending anything back.
When will I get my refund?
Once your return is received and approved, the refund is issued to your original payment method. Please allow up to 10 business days for it to appear after it's processed; your bank may need extra time.
Who pays for return shipping?
If you changed your mind or ordered the wrong size or color, return shipping is your responsibility and original shipping charges are non-refundable. If we made a mistake, or the item arrived damaged, defective or incorrect, we cover reasonable return shipping.
My item arrived damaged or wrong. What should I do?
Email kevin@24hoursport.com with your order number and clear photos or videos of the item, and we'll make it right.
Sizing & Products
How do I find my size?
Open the Size chart section on the product page and compare your measurements with the chart. If you're between sizes or unsure, contact us before ordering and we'll help you choose.
How do I save products for later?
Tap the heart on any product to add it to your wishlist, then open the heart at the top of the page to see everything you saved. Your wishlist is saved on the device you're using.
Payments
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover, plus PayPal, Shop Pay and other options shown at checkout.
Is checkout secure?
Yes. Checkout is processed securely through Shopify, and your card details are never shared with us.
Contact Us
How can I reach you?
Email: kevin@24hoursport.com
Phone: +1 951-271-1786
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)